2022 was a busy yr throughout all segments of the IT operations and administration house.
IT operations and administration have turn into more and more complicated lately and significantly in 2022, as organizations have been tasked with supporting hybrid workforces, constructing more and more complicated purposes with much less workers, and automating extra workloads than ever earlier than.
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The large developments and information in 2022 within the IT operations and administration house had been largely pushed by applied sciences designed to assist organizations take care of new and present challenges.
IT Service Administration Capabilities Expanded in 2022
Among the many most foundational applied sciences within the ITOps house are these for IT service administration (ITSM).
ITSM applied sciences assist organizations handle and keep the companies supplied to customers. There are a number of ITSM platforms and associated capabilities, together with ServiceNow, Atlassian, and PagerDuty, which all had information in 2022.
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In Could, ServiceNow introduced capabilities designed to assist organizations extra simply scale purposes and DevOps. One of many options that debuted is the Service Operations Workspace, which helps enhance collaboration and visibility into the state of IT operations throughout a corporation. In September, the ServiceNow Tokyo platform got here out, bringing with it a set of recent parts, together with Enterprise Asset Administration (EAM); Provider Lifecycle Administration (SLM); and Surroundings, Social and Governance (ESG) Administration capabilities.
A problem for a lot of organizations in 2022 was determining the best way to successfully handle hybrid workforce wants. That is the difficulty that ServiceNow Office Situation Planning, launched in November, goals to assist resolve.
PagerDuty additionally had an lively yr updating its applied sciences. Demand for PagerDuty’s companies has been growing as a result of rising necessities of IT operations. In November, PagerDuty Operations Cloud rolled out its fall replace, offering new capabilities to assist groups with incident workflows.
“Fashionable work is now not ticket-based; it is pushed by occasions and incidents,” commented PagerDuty CEO Jennifer Tejada. “PagerDuty is purpose-built to effectively facilitate and automate the kind of work that is important to fashionable enterprise success, who must carry out it, and the way it is going to be managed.”
Atlassian, which is commonly most intently related to its DevOps platform capabilities, pushed additional into ITSM in 2022 as nicely, increasing the capabilities of its Jira Service Administration providing.
DevOps and CloudOps Proceed to Mature
Wanting particularly at DevOps, there have been plenty of noteworthy occasions and developments in the course of the yr.
No dialogue of DevOps may be thought of full with out mentioning GitHub, which is among the most generally used code growth platforms. Over the course of the yr, GitHub had a sequence of updates, together with the discharge of its Codespaces growth service in February, GitHub Desktop 3.0 in April, and new developer tooling introduced at GitHub Universe 2022 in November.
On the enterprise facet of DevOps, one of many greater tales of 2022 was Perforce’s acquisition of DevOps pioneer Puppet in April. Puppet was one of many earliest DevOps distributors, alongside Chef, which Progress Software program acquired in 2020, and Ansible, which Pink Hat acquired in 2015.
The infrastructure-as-code (IaC) mannequin for CloudOps additionally progressed in 2022 with distributors together with Hashicorp and Pulumi transferring ahead. Pulumi took particular intention at boosting the automation of IaC for CloudOps with its Pulumi Deployments expertise launched in November.
The Key to ITOps Is More and more Extra Automation
Throughout all sectors of ITOps, the necessity for extra automation was a prevailing theme in 2022, because it was echoed in a number of business experiences and vendor product bulletins.
A report from DevOps vendor Transposit in Could discovered that almost half (48.2%) of organizations view automation as a mechanism to enhance imply time to decision/restore (MTTR).
“I used to be shocked to see that 83.2% of respondents stated as much as 50% of their engineering operations processes are automated, and but human processes — collaboration, capturing human actions, bringing folks collectively, sharing information — are nonetheless proven to be extremely guide,” Divanny Lamas, CEO of Transposit, informed ITPro In the present day.
The Kaseya 2022 IT Operations Report additionally recognized the necessity for extra automation — 48% of the 1,877 IT operations professionals who responded to the Kaseya survey recognized automation as a high precedence for his or her organizations.
“Automation is among the greatest drivers to enhance IT operations,” Mike Puglia, chief buyer advertising and marketing officer at Kaseya, informed ITPro In the present day. “Not solely does automation enhance effectivity and processes, it additionally helps with worker retention.”
In regards to the writerSean Michael Kerner is an IT advisor, expertise fanatic and tinkerer. He consults to business and media organizations on expertise points.