Galax has issued a assertion to Chinese tech journal IT Home, denying that it has been repackaging and reselling applied or refurbished graphics cards as new. The graphics card corporation, recognized as Galaxy – with the extra ‘y’ – on its property turf, insisted that all client retail pieces were totally new. It spelled out that any PCB gold speak to marks found by prospects are attributable to have on from its substantial merchandise tests process.
The supply report incorporates the images shown over. Regrettably, the supply pictures don’t incorporate really obvious shut-ups of the portion of the PCB.
Permit us glimpse at the tale in a chronologically smart manner. What seems to have happened is that IT Residence described on problems by its viewers about obtaining Galax graphics cards from client shops that didn’t surface to be brand name new.
One reader requested a Galax RTX 3070 Ti Metallic Grasp OC from Taobao in China. Upon receipt, the man or woman didn’t open up the anti-static bag straight away as they have been informed of previous Galax grievances. Rather, he seemed cautiously through the bag and observed indications on the gold contacts of the PCB that the card was previously plugged/unplugged. Moreover, he built opinions about “black marks” on the gold contacts, which are probably to end result from oxidization. So the purchaser returned his RTX 3070 Ti without the need of further more unpacking and designed his tale recognised to the media.
Galax discovered these studies and was naturally involved about poor publicity, so it took some time to examine the returned product. In many web pages of evaluation, which took put across several corporation departments, Galax established that the GPU beneath scrutiny experienced a incredibly new manufacturing facility production day of April 19, 2022. In addition, it observed no troubles in functionality and the RTX 3070 Ti carried out as anticipated.
Importantly, Galax explained that “the comprehensive-featured exam of the graphics card merchandise before cargo might result in the merchandise gold finger to have on.” This would make clear the scratches on the shiny gold, but it is less convincing that oxidization would manifest from a somewhat quick check interval.
Galax chose to self-examine consumer concerns, which is not the most satisfactory or convincing kind of investigation. To clear by itself of suspicion about refurbishing or reselling aged mining playing cards, it would have done much better to retain the services of a respected third bash to glimpse at its generation and processes.
If you are intrigued in buying a graphics card at this time, there are indications that AMD is planning a refresh of its Radeon RX 6000 series soon. Intel is also preparing to enter the desktop market with its very first Arc Alchemist discrete GPUs, and a lot of graphics playing cards are at lengthy past priced at or incredibly close to MSRP.