AMD says it’s conscious of Radeon RX 7900 XTX temperature points, advises house owners to contact help

In context: It appears each graphics card giants’ newest product launches have been lower than easy. Nvidia needed to take care of the melting energy adapters on its RTX 4090, and a few Radeon RX 7900 XTX MBA (Made By AMD) reference playing cards have been experiencing 110C hotspot temps. Within the case of the latter, group pink has given an official response: the corporate is conscious of the issue and advises these experiencing it to contact buyer help.

Information arrived final week that some AMD Radeon RX 7900 XTX reference fashions are experiencing thermal points involving GPU hotspot temperatures, or the utmost temperature learn by the sensor, reaching as excessive as 110C.

A Reddit consumer who wrote that their Radeon RX 7900 XTX was experiencing 110C junction temps whereas enjoying Trendy Warfare II contacted AMD with an RMA request however was denied as the corporate mentioned that is the conventional junction temperature for the cardboard. Different RX 7900 XTX customers dealing with the identical difficulty, which happens even when the cooling followers are pushed to their max, had been additionally denied RMAs.

AMD says it’s conscious of Radeon RX 7900 XTX temperature points, advises house owners to contact help

AMD has now responded with an official assertion to Tom’s {Hardware}: “We’re conscious {that a} restricted variety of customers are experiencing sudden thermal throttling on AMD Radeon RX 7900 XTX graphics playing cards (reference fashions made by AMD). Customers experiencing sudden thermal throttling of an AMD Radeon RX 7900 XTX ought to contact AMD Help.”

It is speculated that the excessive temps are being brought on by the baseplate on the reference cooler not making full contact with the GPU die and the reminiscence controller dies, leading to warmth getting trapped and hotspot ranges hovering.

It does seem that solely reference and AMD-manufactured Radeon RX 7900 XTX GPUs offered by AMD and its companions are affected. Aftermarket playing cards that includes customized cooler designs appear to be secure.

The issue is not current in each MBA Radeon RX 7900 XTX. Our evaluation of an AMD reference graphics card mannequin examined in a 21C room noticed a peak sizzling spot temperature of 80C after an hour of gameplay with a peak common die temperature of 67C. This was achieved with a fan pace of 1900 RPM.

One of many software program engineering technical leads on the Radeon RX 7900 XTX wrote on Reddit that AMD is investigating the matter and “correlating steps to repro and accumulating serial numbers.” They add that the continued Covid scenario abroad just isn’t serving to issues as some manufacturing facility representatives are out of the workplace on sick depart. It is hoped {that a} firmware replace may be capable to repair the problem in sure circumstances. Elsewhere, PowerColor is accumulating consumer studies on the matter.

The excessive temps might be particularly unwelcome for AMD after it threw shade at Nvidia over its rival’s melting 16-pin 12VHPWR adapters with a tweet displaying off its Radeon RX 7900 sequence’ twin 8-pin connector

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